FAQ

 

What is your End of Season Sale policy?

All items marked down during our End of Season Sale events are Final Sale, and cannot be exchanged or returned for cash or store credit.

How do I place an order?

Orders can be placed on tibi.com or by calling our Customer Care team at 1-888-420-3334 Monday-Friday 9AM-6PM EST.

What if I lose my Tibi.com Account Password?

Submit a “Forgot Your Password” form upon login, and a temporary password will be emailed to the email associated to your account.

Can I return my Tibi.com order to the Tibi Boutique?

All Tibi.com orders must be returned to the Tibi online store. To initiate a return go to https://returns.tibi.com/ or contact us at customercare@tibi.com.

What is the price adjustment policy?

We offer price adjustments in the form of store credit on full price products that have been reduced within 7 days of purchase. If you purchase items that were already marked down or with a promotional code it is not eligible for a price adjustment.

What is your store credit policy?

You cannot use store credit in combination with other discounts or promotions that are applied at checkout. You will still be able to use store credit on both full price and sale items on Tibi.com.

What size should I order?

Please reference our Size Chart to find the right size for you or for personal assistance, call 1-888-420-3334 or email customercare@tibi.com

What is your Standard Shipping Policy?

Standard Shipping Policy

Once your order has shipped, you will receive an email with a tracking number and an expected delivery date. However, Tibi cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends.

Tibi.com currently accepts international orders to the following countries: Australia, Belgium, Canada, China/Hong Kong, Denmark, Finland, France, Germany, Italy, Japan, Kuwait, Netherlands, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates and the United Kingdom. In addition to the delivery fee at checkout according to the shipping rates below, CUSTOMER WILL BE RESPONSIBLE FOR PAYING ALL DUTIES AND TAXES TO THE CARRIER UPON DELIVERY.

For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.

For orders outside of the countries listed, please contact Customer Care at 1-888-420-3334 or customercare@tibi.com

Tibi.com shipping charges:

USA

 

Ground

Complimentary

Two Day Delivery

$15

Overnight Delivery

$30

   

Puerto Rico

 

DHL Express

$28

   

Canada

 

DHL Express

$32 USD

   

Europe

 

DHL Express

$58 USD

Asia

 

DHL Express

$58 USD

UK

 

DHL Express

$59 USD

Middle East

 

DHL Express

$65 USD

Australia

 

DHL Express

$90 USD

 

Please note our delivery times: Two Day or Overnight Delivery orders are processed the same business day if placed by 2pm ET. Ground orders are processed within 1-2 business days. Allow 2-3 business days to process your order during sample sales, promotional periods or on a holiday.

 

Ground Shipping                                       3-9 Business Days

Two Day Delivery                                      2 Business Days

Overnight Delivery                                    1 Business Day

Canada Express                                         2-4 Business Days

Australia Expres                                        7-15 Business Days

Europe and Asia Express                          7-15 Business Days