For questions regarding size, fit & styling, email

For questions regarding Tibi Events, Public Relations or commercial sample requests, email

For wholesale information, email

For marketing and business development inquiries, email

For career & internship inquiries, email

Customer Care

For item inquiries, assistance placing an order, returns, exchanges or general questions, please contact our Customer Care team at

Our team is available Monday – Friday, 9AM ET – 5PM ET.

Unavailable during:

Memorial Day


4th of July

Labor Day

Thanksgiving + Friday
11/28/2024 – 11/29/2024

Winter Holidays
12/24/2024 – 12/25/2024

New Years
12/31/2024 – 1/1/2025

Orders & Returns

How do I place an order? or by contacting our Customer Care team.

What payment methods do you accept?

We accept all major credit cards, Apple Pay & PayPal.

What size should I order?

Please reference our Size Chart to find the right size for you or for personal assistance, contact our Customer Care team by email or live chat.

I have a question regarding shipping.

For questions regarding shipping, visit

Can I edit or cancel my order?

Please contact Customer Care to edit or cancel your order. Customer Care cannot edit the product, size or quantity on the order after placed, but may be able to assist with other needs. Should you need to cancel your order, please contact Customer Care immediately. Once an order has left our facility, orders cannot be cancelled.

How do I return my order?

To learn about our return policy, visit our Shipping & Returns page. To start a domestic or international return, visit If you cannot proceed with your return systematically, please reach out to

In-store purchases must be returned to a physical retail location. Please inquire with the boutique in which your order was placed to initiate a store return.

Can I return an online order in-store?

You can now exchange or return your order in-store at one of our boutiques.


What is your sale and outlet policy?

All items marked are final sale and cannot be returned or exchanged.

What is the price adjustment policy?

We offer price adjustments in the form of refunds on products that have been reduced within 7 days of purchase. The item must still be available for purchase. If you purchase items that were marked down with a promotional code it is not eligible for a price adjustment.

What is your store credit policy?

You will be able to use store credit on both full price and marked down items on You cannot use store credit in combination with other discounts or promotions that are applied at checkout.

Account & Notifications

What if I lose my account password?

Submit a “Forgot Your Password” form upon login and a temporary password will be emailed to the email associated to your account.

How can I be notified when a product is back in stock in my size?

If an item is sold out in your size, you can be notified via email if the item comes back in stock. Select your color and size, click “Notify Me When Available” and enter your email address. This doesn't guarantee an item will return, but you will be notified as soon as it comes back.

What does adding an item to my wishlist do?

It allows you to keep track of all of your favorites whether you're on your computer, phone, or tablet. To add an item to your Wishlist, click the star associated to a product and you will be prompted to create a Wishlist account. You can also share your Wishlist with friends and family.