CUSTOMER CARE

Tibi.com or by contacting our Customer Care team.

We accept all major credit cards, Apple Pay & PayPal.

Please reference our Size Chart to find the right size for you or for personal assistance, contact our Customer Care team by email or live chat.

For questions regarding shipping, please see our Shipping & Returns policy.

Please contact Customer Care to edit or cancel your order. Customer Care cannot edit the product, size or quantity on the order after placed, but may be able to assist with other needs. Should you need to cancel your order, please contact Customer Care immediately. Once an order has left our facility, orders cannot be cancelled.

To learn about our return policy, visit our Shipping & Returns page. To start a domestic or international return, visit tibi.loopreturns.com. If you cannot proceed with your return systematically, please reach out to customercare@tibi.com.

In-store purchases must be returned to a physical retail location. Please inquire with the boutique in which your order was placed to initiate a store return.

You can now exchange or return your Tibi.com order in-store at one of our boutiques.

All items marked are final sale and cannot be returned or exchanged.

We offer price adjustments in the form of refunds on products that have been reduced within 7 days of purchase. The item must still be available for purchase. If you purchase items that were marked down with a promotional code it is not eligible for a price adjustment.

You will be able to use store credit on both full price and marked down items on Tibi.com. You cannot use store credit in combination with other discounts or promotions that are applied at checkout.

Submit a “Forgot Your Password” form upon login and a temporary password will be emailed to the email associated to your account.

If an item is sold out in your size, you can be notified via email if the item comes back in stock. Select your color and size, click “Notify Me When Available” and enter your email address. This doesn't guarantee an item will return, but you will be notified as soon as it comes back.

It allows you to keep track of all of your favorites whether you're on your computer, phone, or tablet. To add an item to your Wishlist, click the star associated to a product and you will be prompted to create a Wishlist account. You can also share your Wishlist with friends and family.