For questions regarding size, fit & styling, email firstname.lastname@example.org.
For questions regarding Tibi Events, Public Relations or commercial sample requests, email email@example.com.
For wholesale information, email firstname.lastname@example.org.
For marketing and business development inquiries, email email@example.com.
For career & internship inquiries, email firstname.lastname@example.org.
For item inquiries, assistance placing an order, returns, exchanges or general questions, please contact our Customer Care team at email@example.com.
Our team is available Monday – Friday, 9AM ET – 5PM ET.
4th of July
Thanksgiving + Friday
11/28/2024 – 11/29/2024
12/24/2024 – 12/25/2024
12/31/2024 – 1/1/2025
Orders & Returns
How do I place an order?
Tibi.com or by contacting our Customer Care team.
What payment methods do you accept?
We accept all major credit cards and checkout using PayPal.
What size should I order?
I have a question regarding shipping.
Can I edit or cancel my order?
Please contact Customer Care to edit or cancel your order. Customer Care cannot edit the product, size or quantity on the order after placed, but may be able to assist with other needs. Should you need to cancel your order, please contact Customer Care immediately. Once an order has left our facility, orders cannot be cancelled.
How do I return my order?
To learn about our return policy, visit our Shipping & Returns page. To start a domestic or international return, visit tibi.loopreturns.com. If you cannot proceed with your return systematically, please reach out to firstname.lastname@example.org.
In-store purchases must be returned to a physical retail location. Please inquire with the boutique in which your order was placed to initiate a store return.
What is your sale and outlet policy?
All items marked are final sale and cannot be returned or exchanged.
What is the price adjustment policy?
We offer price adjustments in the form of refunds on products that have been reduced within 7 days of purchase. If you purchase items that were marked down with a promotional code it is not eligible for a price adjustment.
What is your store credit policy?
Account & Notifications
What if I lose my Tibi.com account password?
Submit a “Forgot Your Password” form upon login and a temporary password will be emailed to the email associated to your account.
How can I be notified when a product is back in stock in my size?
If an item is sold out in your size, you can be notified via email if the item comes back in stock. Select your color and size, click “Notify Me When Available” and enter your email address. This doesn't guarantee an item will return, but you will be notified as soon as it comes back.
What does adding an item to my wishlist do?
It allows you to keep track of all of your favorites whether you're on your computer, phone, or tablet. To add an item to your Wishlist, click the star associated to a product and you will be prompted to create a Wishlist account. You can also share your Wishlist with friends and family.