CUSTOMER
CARE

CUSTOMER
CARE

Contact

For questions regarding Tibi Events, Public Relations or commercial sample requests, email press@tibi.com.

For wholesale information, email sales@tibi.com.

For marketing and business development inquiries, email busdev@tibi.com.

For career & internship inquiries, email careers@tibi.com.

For all current full-time job openings, please visit our Business of Fashion company page.

Customer Care

For item inquiries, assistance placing an order, returns, exchanges or general questions, please call our Customer Care team at +1 888-420-3334 or email us at customercare@tibi.com.

Our team is available Monday – Friday, 9AM ET – 6PM ET.

Unavailable during:

Memorial Day
5/31/2021

4th of July (observed)
7/5/2021

Labor Day
9/6/2021

Thanksgiving + Friday
11/25/2021 – 11/26/2021

Christmas Eve + Christmas Day
12/24/2021 – 12/25/2021

New Years Eve + New Years Day
12/31/2021 – 1/1/2022

Orders & Returns

How do I place an order?


Orders can be place on Tibi.com or by calling our Customer Care team at +1 888-420-3334.

What payment methods do you accept?


We accept all major credit cards and checkout using PayPal.

What size should I order?


Please reference our Size Chart to find the right size for you or for personal assistance, contact our Customer Care team by live chat, phone or email.

I have a question regarding shipping.


For questions regarding shipping, visit tibi.com/pages/shipping-and-returns.

Can I edit or cancel my order?


Please contact Customer Care to edit or cancel your order. Customer Care cannot edit the product, size or quantity on the order after placed, but may be able to assist with other needs. Should you need to cancel your order, please contact Customer Care immediately. Once an order has left our facility, orders cannot be cancelled.

How do I return my order?


To learn about our return policy or to start your return, visit returns.tibi.com or contact our Customer Care team.

Can I return my online order to the Tibi Boutique?


At this time, all Tibi.com orders must be returned by mail to the Tibi online store. To start your return, visit returns.tibi.com or contact our Customer Care team.

Sales

What is your sale and outlet policy?


All items marked are final sale and cannot be returned or exchanged.

What is the price adjustment policy?


We offer price adjustments in the form of store credit on full price products that have been reduced within 7 days of purchase. If you purchase items that were already marked down or with a promotional code it is not eligible for a price adjustment.

What is your store credit policy?


You will be able to use store credit on both full price and marked down items on Tibi.com. You cannot use store credit in combination with other discounts or promotions that are applied at checkout.

Account & Notifications

What if I lose my Tibi.com account password?


Submit a “Forgot Your Password” form upon login and a temporary password will be emailed to the email associated to your account.

How can I be notified when a product is back in stock in my size?


If an item is sold out in your size, you can be notified via email if the item comes back in stock. Select your color and size, click “Notify Me When Available” and enter your email address. This doesn't guarantee an item will return, but you will be notified as soon as it comes back.

What does adding an item to my wishlist do?


It allows you to keep track of all of your favorites whether you're on your computer, phone, or tablet. To add an item to your Wishlist, click the star associated to a product and you will be prompted to create a Wishlist account. You can also share your Wishlist with friends and family.